Question 1

Payment in multiple installments?

Accepted Answer

Empires offers installment payments with our partner ALMA in 2 to 4 installments, excluding gift cards. This feature is available simply by contacting us at contact@empires-interiors.fr

Question 2

Is our site secure?

Accepted Answer

We secure 100% of the transactions made on our site.
No banking information is stored on our site. We use an SSL certificate that ensures the encryption of payment pages and the confidentiality of your data.

Question 3

Are my personal data protected?

Accepted Answer

The personal data collected on the site is intended for Empires only, with the client's consent. We are committed to protecting your personal data.

Question 4

How to create your account?

Accepted Answer

1. Click on "my account" at the top right of the screen on the homepage
2. Once on the identification page, click on "create my account"
3. Enter your personal information
4. Confirm
5. You will receive a confirmation email for account creation

Question 5

The item you wish to purchase is no longer available on the site?

Accepted Answer

Empires favors small collections and limited edition series for which restocking is not guaranteed. Therefore, we encourage you to confirm your order quickly.

Question 6

How to place an order on our e-store?

Accepted Answer

To place an order on our e-boutique:
Select your items on the website and add them to your cart
Confirm your cart
Log in to your account
Enter your shipping and billing address
Choose your delivery method
Choose your payment method and enter your payment details

Question 7

Has your order been taken into account?

Accepted Answer

Your order is confirmed when you see it appear in your client account under the "my orders" section with the status "in preparation." You will also receive a confirmation email. If you have not received this email, we invite you to contact our customer service.

Question 8

Where is my order ?

Accepted Answer

You can track your package in your client area as soon as your order is handed over to the postal service. An email will also be sent to the provided email address with a link and tracking number, allowing you to track your package step by step.

Question 9

How long does it take to prepare your order?

Accepted Answer

Upon receipt, we prepare your order within 1 to 2 business days. Once your package is shipped, it will be delivered within 2 to 3 business days in mainland France.

Question 10

Do you want to change your delivery address or your billing address?

Accepted Answer

By logging into your account, you can modify all your personal information. A user can have multiple billing and shipping addresses. You can manage your addresses via "my account / my addresses," or when placing an order.

Question 11

Would you like to modify or cancel your order?

Accepted Answer

To ensure the best delivery times, we prepare and ship your order within hours of your cart validation. Therefore, it is unfortunately impossible for us to modify your order once it has been validated.

Question 12

How to edit your invoice?

Accepted Answer

By logging into your account, you will have access to your invoices through "my orders".

Question 13

What are the delivery rates?

Accepted Answer

Shipping costs are adjusted and calculated based on the weight and volume of your package. The shipping costs are visible just before the order confirmation.
For international orders, product prices are indicated in euros, including VAT, but excluding customs fees. You must pay the customs fees directly to the carrier.

Question 14

Where do we deliver?

Accepted Answer

We deliver to all countries worldwide except for certain particularly bulky products.

Question 15

Were you not present on the day of your delivery?

Accepted Answer

If you are absent at the indicated address on the day of delivery, you will be notified with a delivery notice informing you of the steps to arrange a new delivery or to collect it from the post office.

Question 16

What should you do if the item is not compliant upon delivery?

Accepted Answer

We kindly ask you to contact us through the "contact" form, explaining the exact reason for your claim. Our customer service will get in touch with you as soon as possible.

Question 17

Your order does not suit you?

Accepted Answer

You can return one or more items for a refund or exchange within 14 days from the day you receive your order. The items you wish to return must be packaged in their original packaging with their tags.
Exclusion: In accordance with the provisions of Article L.221-28 of the Consumer Code, the Client does not have the right of withdrawal for products made to order or personalized.
Fabrics and products made to order cannot be returned or exchanged.

Question 18

How to make a return?

Accepted Answer

Simply fill out the form included in your package, listing each product you wish to return. Then send it back with the item(s) in their original packaging. Return shipping costs are your responsibility, except in the case of an error on our part (valid only for France).
For countries outside France, we do not cover return shipping costs.

Question 19

When will I be reimbursed?

Accepted Answer

Your request will be processed once your package has been received. You will receive your refund directly to your bank account.

Question 20

Forgot your password ?

Accepted Answer

Click on the "forgot password" link, enter the email address you provided during registration, and we will send your password to you via email as soon as possible.

Question 21

Do you no longer wish to receive our newsletter?

Accepted Answer

At the bottom of each of our newsletters, there is a link that says, "If you no longer wish to receive information by email from Empires, click on this link." You can unsubscribe at any time.

Question 22

Do our lighting fixtures meet CE  standards?

Accepted Answer

All our lamps and lighting fixtures are either produced in Europe or electrified in France in compliance with CE standards. All handcrafted items repurposed and transformed into lighting fixtures are electrified by qualified professionals in France. We guarantee compliance with CE standards and the traceability of our lighting fixtures.

Question 23

How much attention do you pay to the issue of Corporate Social Responsibility (CSR) ?

Accepted Answer

Empires aims for all its actions to align with a CSR approach and strives, within its capacity, to minimize the societal and environmental impact of its activities.
We prioritize sustainable relationships, in direct contact, with the artisans who craft the items we offer for sale. We work based on prices that fairly compensate the craftsmanship rather than mass production and do not tie up the cash flow of our artisan suppliers.
Empires favors the use of recycled packaging and collaborates with a logistics partner (Logisseo) that has chosen to integrate recyclability into its packaging and local delivery approach.
Our deliveries depend on the existing market supply. Whenever possible, we prioritize the selection of carriers that adhere to a responsible approach.

Frequently asked questions